FREQUENTLY ASKED QUESTIONS

Please allow up to 48 hours to process and ship your order. Orders are processed Monday through Friday and ship via UPS or USPS. 

Please refer to our shipping page for details.

If your order is damaged, please email a picture of the damaged package to Zach@papalotesalsa.com and we will be happy to send you a replacement. We encourage our customers not to accept any damaged packages. If you have any questions, please email us at info@papalotesalsa.com.

Papalote Salsa does not contain nuts, milk, eggs, wheat, soy, fish, or shellfish. However Papalote Salsa is produced in a facility where these ingredients are present.

Please refer to the open by date on the jar right below the lid. Once you open it, however, you need to keep it refrigerated and you can expect it to be fresh for up to two weeks.

IMPORTANT: As with any tomato product, if you see bubbles starting to form you should definitely dispose of the product, as bubbles indicate that the process of fermentation has begun. Bubbles means troubles! Also, if you see any evidence of mold you should dispose of the product as well.

IMPORTANT: As with any tomato product, if you see bubbles starting to form you should definitely dispose of the product, as bubbles indicate that the process of fermentation has begun. Bubbles mean trouble! Also, if you see any evidence of mold you should dispose of the product as well.